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Where are you located?
Hersey, Michigan USA
How do I contact for service? What is the process?
Please email us at service@nelionaudio.com or click on the 'Contact Service' button on the Main Page or just click this one!
Describe what services you're interested in. For example, "I'd like my TFM-35 fully refurbished" and we'll exchange information to get you scheduled and ready to send your gear in right away.I don't want to wait too long. Can't you work any faster!I appreciate fast shipping and turn around on things I buy and invest in too. I understand completely! However, we can only do so much and believe me, we work extremely hard to turn units out. Sometimes we have to schedule weeks into the future and our turn around slows down. It's the reality of managing a small business. Sometimes we get very busy. Sometimes extra time must be spend on units that need a lot of work to complete. You can contact us anytime to check on the status of your units if you've sent them.I'm looking for a good deal on pricing. I don't want to spend a lot of money on my audio equipment, but I want it to be reliable and sound as best as it can be.Hopefully, you've noticed that quality products and services in this world come with a price for good reason. Quality parts, expert workmanship and thorough cleaning and testing and restoring takes a lot of time and dedication. The outcome is astounding and worth every penny! Cheap parts, undercutting hobbyists, and deceptive marketing costs us much more than we realize in the form of frustration, returns and replacements over time. When I started this business, I had one goal in mind - to be the most trusted, and best known restoration and repair service shop for audio. A real business that stands behind its products is expensive to run. I decided to take the risk of doing completely honest and thoughtful work, and stand behind my products 100%. This is not easy to do. However, the result is a product that is trustworthy, reliable and absolutely the best you can buy, and I'm happy to provide it.I don't know how to send my amp to you...I don't think I have the right kind of box and I'm not sure what kind of cushioning to use.That's okay - we can make a shipping box for you. Just let us know what kind of model you have and we'll send you one. They cost $50 to $60 flat-rate (shipping included!). If you do not opt for a custom box, we include instructions in our scheduling email as to how to pack your amp using your own materials.How long does it take?Well, it kinda varies depending on what is sent. If it is a Carver Restore service, turn around is usually a week (from the scheduled date). If it is a repair or custom modification, it could take about a month. If you need priority service, please just let us know and we'll negotiate. We understand sometimes you need your equipment right back.What do you mean by 'consumable parts'?First, all equipment made before 1998 are due for a full restoration. Electrolytic capacitors have an operation expectancy of about 20 years. Certain resistors, wiring, relays, and transistors need to be replaced due to thermal stress. So what I consider 'consumable' are components that either by time or by stress are 'consumed' by the operation of the unit.I see you can upgrade the M1.0t and M500t for more power. Can you do that for any amplifier?The mkII upgrades are available ONLY for the amplifiers specified. Not all amplifiers are the same. Power upgrades are special, and only certain units have that kind of potential. We do our best to describe any modifications and upgrades for each unit, please read our service descriptions for the unit you are interested in. We welcome requests for custom work, but please keep in mind that if we don't specify an upgrade for a certain unit, we likely don't do it for that unit.I want upgrades!!!!We hear you! But beware all the 'upgrades' to equipment you see on Ebay and such. The vast majority of the time, an 'upgraded' unit came from what we call a 'tweaker'. Those guys are funny. They set up a shop on their kitchen table, buy a soldering iron and some tools, then read up on what capacitors people like to talk about on audio forums and just change some parts out. Voila! They installed Nichicon Gold capacitors and now you have the greatest upgrade ever! Look, anyone can do that. However, we don't boast 'upgrade' unless the results are actually verifiable. The tweakers don't measure their own work. They just assume that because they are using expensive capacitors the unit will sound better. So technically, the parts are an 'upgrade' but that word carries a lot of weight in my book. An upgrade should be a thoughtful improvement that not only makes the unit work better and sound better but also have some science and engineering behind it. Our restores already include high quality components, components much better overall than Nichicon Gold and the like. Sure, I use the Nichicon Gold sometimes, but they are not suitable for every application. More times than not, the really good products out there are not talked about because they don't have pretty names and packaging...it's all in the specs. I use components for their real performance, not their popularity. The guys at their kitchen tables are here today, gone tomorrow. We want to maintain a relationship with you and ensure you are 110% satisfied for years and years to come!You don't describe your services in specific detail, so how do I know I'm getting what I'm paying for?We love audio and we want vintage gear to stay in operation. Restoration is what we specialize in because we truly want to see these masterpieces last. That said, we carefully and thoughtfully replace parts, clean the unit, and fully test and listen to each one before sending it back. We strive for flawless, carefree operation, as if it the unit came right off the factory line.Basically, a restore for most equipment will include:
- Replacement of output relays.- Replacement and upgrade of pre-drive transistors.- Replacement of all electrolytic capacitors.- Replacement of critical resistors.- Cleaning of contacts.- Recondition knobs and switches (more than just DeOxit...a professional recondition).- Reflow and reconditioning of solder, including using 7% silver solder on high-temp areas to avoid cracking.- Restores include all needed repairs, as long as it isn't excessive damage, such as water corrosion, cracked PCB, etc.- Upgrades and modifications for better performance.See 'Services' for more information on each unit.
Email us at SERVICE@NELIONAUDIO.COM to schedule a repair or restoration.
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